For ELLAKTOR, the systematic and essential two-way communication with its stakeholders, is the basis for the evaluation and planning of its actions and practices, and for dealing with day-to-day challenges. The Group recognises as its stakeholders those groups that directly or indirectly affect and are affected by its activities. Stakeholders belong either to the Group’s inner environment (Shareholders, Employees) or outer environment (Suppliers, Customers, Associates).
At ELLAKTOR Group, our key concern is to establish mutual trust and excellent cooperation with our stakeholders, while taking great care in addressing the different expectations and demands of each stakeholder group.
The following graph shows the Group’s stakeholder groups, and the table below describes their key demands and how the Group responds to them.
| STAKEHOLDERS | KEY REQUIREMENTS | MEANS OF COMMUNICATION | FREQUENCY OF COMMUNICATION |
|---|---|---|---|
| Employees | Employees wish to work in a safe environment, earn a competitive salary, enjoy advancement opportunities within the Group and be treated with respect and meritocracy. They also want to know about the Group’s activities and developments. | Constant and direct communication via the Group’s intranet for all developments and changes.Continuous communication with Group Human Resources. Updates from Management via special personnel events. | Intranet communication is constant and real time. Continuously and as needed. Special events twice every year. |
| Customers | Our customers want to have an excellent cooperation with the Group in all areas and receive quality services according to the agreed specifications. | Direct communication through the persons in responsible for each project / area of operations. | Continuously and as needed by the customer. |
| Banks/Financial institutions | The Banks that the Group does business with wish to have timely updates on financials and business developments. They also wish to ensure that the Group’s viability and management on the basis of strict corporate governance standards and principles are preserved. | Constant updates with announcements, Press Releases, presentations and the Group’s Sustainability Report and Annual Report. Regular meetings with the Management and Financial Departments of the Group and its subsidiaries. | Through the website and the Media in real time and continually. Annually through the Group’s Sustainability Report and the Annual Report. Ad hoc depending on ensuing needs |
| Suppliers | Suppliers wish to have a consistent, profitable and long-term relationship with the Group in all areas. | Direct communication through the Procurement Managers of each activity. | Ad hoc depending on ensuing needs. |
| Local communities | Local community members in the areas where the Group operates are interested in employment opportunities, as well as in the Group’s activities on issues of common interest, such as environmental protection and social solidarity. | Constant communication with local Project managers. | Ad hoc depending on ensuing needs. Annually through the Group’s Sustainability Report. |
| Media | The Media wish to be updated on the Group’s Sustainable Development actions, any changes, as well as the financial, environmental and social aspects, and the business developments and activities of the Group and its subsidiaries. | Constant updates with announcements, Press Releases, presentations,and the Group’s Sustainability Report. Regular meetings with Group Corporate Communication. | In real time and continually. Annually through the Group’s Sustainability Report. Ad hoc depending on ensuing needs |
| Shareholders & Investors | They are interested in the company’s profitability, the business developments in its areas of operations, as well as its performance in social and environmental concerns. They also wish to ensure that the Group’s viability and management on the basis of strict corporate governance standards and principles are preserved. | Constant updates with announcements, Press Releases, presentations and the Group’s Sustainability Report. Continuous communication with Group Investor Relations. Regular meetings with the Management and Financial Departments of the Group and its subsidiaries. | Through the website and the Media in real time and continually. Annually through the Group’s Sustainability Report. Ad hoc depending on ensuing needs. |
| Subcontractors | They wish to have a consistent, profitable and long-term relationship with the Group in all areas. Moreover, they want their employees to work in a safe environment. | Direct communication through the Site Managers of each activity. | Continuously and as needed. |
| Non-Governmental Organisations/Trade Unions | They are interested in the lawful and responsible operation of the Group and its subsidiaries, environmental protection, social actions, the respect and protection of rights, as well as employees’ Health and Safety. | Constant updates with announcements, Press Releases, presentations,and the Group’s Sustainability Report. | Through the website and the Media in real time and continually. Annually through the Group’s Sustainability Report. Ad hoc depending on ensuing needs |
| State agencies | They are interested in the lawful and responsible operation of the Group and its subsidiaries, environmental protection, social actions, the respect and protection of rights, as well as employees’ Health and Safety. They are also interested in the excellent quality and timely delivery of projects awarded to the Group. | Constant updates with announcements, Press Releases, presentations and the Group’s Sustainability Report and Annual Report. Direct communication through the Project Managers of each activity, and through meetings with Management. | Through the website and the Media in real time and continually. Annually through the Group’s Sustainability Report and Annual Report. Ad hoc depending on ensuing needs. |
